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How to contact us
As an online retailer we can be more efficient if we deal with your queries via email rather than by telephone. We will send you a notification email and endeavour to respond to your query as soon as possible if not immediately. You will be able to find most answers in the following help sections, if you still require assistance than please email us at Customer Care We are more than happy to receive feedback- good or bad and any suggestions as to how we can improve the site, simply email us at customercare@moonsparkonline.co.uk. How to Order Simply browse the categories at the top of the homepage selecting the type of item you want, you can then refine your search choosing, size, brand or type until you find what you are looking for. Account sign up? You will need to set up an account to place your order; this will make ordering simple as you won’t have to fill in your details each time. More importantly this will enable yo will receive special offers and exclusive discounts and benefits. If you wish to create an account - please follow this link How do I pay for my order? You have plenty of payment options and of course we take security very seriously, we promise to take great care of your details. All credit and debit card holders are subject to validation and authorisation by both the card issuer and us in order to maintain security and prevent fraudulent transactions. Euro Transactions If you wish to view a product's price in Euros simply select the item from the main listings page which will take you to the product details, you will then be able to convert the sterling price to Euro. Please note the Euro price will reflect the current exchange rate, we do not inflate prices when selling outside of the UK. These rates are for guideline purposes only. All transactions will be processed in Pounds Sterling using the current exchange rate which in the case of refunds may differ from the rate at the time of purchase. We currently deliver to Ireland & Europe but will be adding more Worldwide delivery options in the near future. If you have any queries please contact customercare@moonsparkonline.co.uk Discounts We value your custom and so from time to time we would like to spoil you with a money off discount or a special offer. Once your account is set up we will email you with details of any offers. Don’t forget to look out for special promotions or discounts in selected magazines/press and check the terms and conditions of each offer as they can vary. Note-unfortunately if you forget to use your discount code when purchasing then we can’t apply it afterwards .It may still be valid for use on a subsequent order though. Order Cancellations The UK’s Distance Selling Regulations gives you the right to cancel your order for any item purchased at moonsparkonline and receive a full refund. Please notify us of your cancellation in writing, quoting your order number. You have up to 7 working days after you item/s are received to inform us at Customer Care. Returns/Exchanges If you are not entirely satisfied with your purchase simply return your item/s to us in their original condition* within 14 days of receipt. We will be happy to issue a full refund (excluding the delivery charge) once we receive your unwanted item/s. You may prefer to exchange your item/s for a different colour or size. Items marked with a + are non returnable for hygiene reasons A Return document can be found in your parcel, please fill this in with as much detail as possible and include it when you return your goods. Please note
Faulty Item If you have received a faulty item please contact us at Customer Care with your order number, your name and address, product details, reason for the return and if you require a refund or a replacement. You will receive an email from us advising you on how to proceed. Incorrect Item Received If you have received an incorrect item please contact us at Customer Care with your order number, your name and address, product details, reason for the return and if you require a refund or a replacement. You will receive an email from us advising you on how to proceed. Missing Item Occasionally we don’t send all your order at the same time, first check your delivery note to see if any items are listed to be sent separately. If you are still missing listed items then please contact us at Customer Care with your order number and product details of the item you wanted. If for any reason we cannot send your missing item we will issue a refund. Delivery Details We currently deliver to the UK, Ireland and Europe. To find out if we deliver to your country simply check this list. If your country isn’t listed unfortunately we cannot deliver there at the moment. Standard Delivery-£3.75 (2-3 working days)
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